eCare Link® App
Empowering 30K+ elderly users with comprehensive mobile health and safety assistance through smart medication management, 24/7 emergency aid, and family connectivity for independent living.
The Challenge
The Senior Citizen Home Safety Association needed a comprehensive mobile solution to support elderly individuals living independently while providing peace of mind to their families. The challenge was to create an intuitive platform that could help seniors manage their daily health routines, access emergency assistance, and stay connected with caregivers—all while being easy enough for elderly users to navigate.
Traditional care-on-call services relied on physical devices and phone calls, which limited functionality and real-time monitoring capabilities. The organization sought a modern mobile solution that could provide proactive health management, emergency response, and family connectivity through a single, user-friendly application.
Our Solution
RedSo delivered a comprehensive total solution encompassing IT consultancy, UX/UI design, mobile application development, and cloud application infrastructure. We created eCare Link®—a revolutionary mobile health and safety assistance platform that acts as a daily life assistant for elderly users while providing real-time monitoring and peace of mind for family members.
Smart Medication Management
Photo-based medicine reminders with visual identification, automated scheduling, and comprehensive history tracking to ensure users take the right medicine at the right time, reducing errors by 95%.
24/7 Emergency Aid
One-touch access to 24-hour Care-on-Call Service Centre with auto-pickup functionality in critical situations, ensuring immediate assistance when users need it most.
Vigilance Service
Proactive monitoring of smartphone activity levels, low battery warnings, and automatic check-ins to ensure user safety through intelligent background tracking and alerts.
Appointment Management
Assisted booking service for government outpatient clinics with automated reminders for upcoming appointments, eliminating the hassle of manual scheduling and reducing missed appointments.
Location Tracking
Real-time location monitoring with background tracking capabilities, allowing family members to check on elderly users' whereabouts and provide appropriate support when needed.
Family Dashboard
Comprehensive family member access to view medication history, appointment schedules, and location information, enabling caregivers to stay informed without constant phone calls.
Technical Implementation
Mobile Application Architecture
Developed native mobile applications for iOS and Android with optimized performance for elderly users, featuring large touch targets, high-contrast interfaces, and simplified navigation patterns that prioritize accessibility and ease of use.
Background Monitoring System
Implemented intelligent background services that monitor smartphone activity, battery levels, and location data while minimizing battery consumption, ensuring continuous protection without compromising device performance.
Cloud Infrastructure
Built scalable cloud backend infrastructure supporting real-time data synchronization, secure medication records, appointment management, and emergency alert systems with 99.9% uptime for reliable 24/7 service.
User Experience Design
Created an intuitive interface specifically designed for elderly users with large fonts, clear icons, voice guidance options, and simplified workflows that reduce cognitive load while maintaining full functionality.
Impact & Results
Successfully onboarded and actively serving over 30,000 elderly users across Hong Kong
Achieved 95% medication adherence through photo-based reminders and tracking
Round-the-clock emergency assistance with average response time under 30 seconds
Consistently high user satisfaction ratings across iOS and Android platforms
Reduced medication errors by 95% through visual identification and automated reminders
Decreased missed medical appointments by 80% with proactive booking assistance and reminders
Provided peace of mind to 50K+ family members through real-time monitoring and updates
Enabled independent living for elderly users while maintaining strong family connectivity