Telecom Prepaid Service Platform
Developed a comprehensive mobile application for a leading telecommunications provider, delivering seamless prepaid services, international roaming, and account management to thousands of users across multiple platforms.
About the Client
Our client is a major telecommunications service provider offering innovative prepaid mobile solutions to customers across Hong Kong and international markets. They required a comprehensive mobile platform to deliver seamless account management, roaming services, and value-added features.
Note: Due to a non-disclosure agreement (NDA) with the client, specific company details and proprietary information have been generalized in this case study.
The Challenge
Creating a comprehensive mobile platform that simplifies prepaid service management while supporting complex telecommunications features
International Roaming Complexity
Users needed seamless access to roaming data across 175+ destinations without changing SIM cards, requiring sophisticated backend integration and real-time service provisioning.
Flexible Service Management
The platform needed to support multiple service types including local data, voice minutes, roaming packages, and value-added services with real-time balance monitoring and top-up capabilities.
Security & Compliance
Handling sensitive telecommunications data and payment information required robust security measures and compliance with industry regulations across multiple jurisdictions.
User Experience Excellence
Creating an intuitive interface that makes complex telecommunications services accessible to users of all technical levels while maintaining feature richness and functionality.
Our Solution
A comprehensive mobile platform delivering seamless prepaid service management with advanced features
IT Consultancy
Strategic technology planning and architecture design to ensure scalability, security, and optimal integration with existing telecommunications infrastructure.
Mobile Application Development
Native iOS and Android applications with intuitive interfaces, real-time data synchronization, and offline capabilities for uninterrupted service access.
Cloud Middleware Development
Robust cloud-based middleware layer connecting mobile applications with telecommunications backend systems, ensuring secure data flow and real-time service provisioning.
Key Features
Comprehensive telecommunications services at your fingertips
International Roaming Services
Purchase roaming data packages for 175+ destinations directly from the app without changing SIM cards. Real-time activation and seamless connectivity across borders with transparent pricing and instant service provisioning.
- 175+ destination coverage with competitive rates
- Instant activation without SIM card changes
- Real-time usage monitoring and alerts
Comprehensive Account Management
Complete control over your prepaid services including local data, voice minutes, and value-added features. Subscribe to new services, port-in existing numbers, and manage all telecommunications needs from a single platform.
- Real-time balance and usage monitoring
- Easy top-up with multiple payment methods
- Service subscription and number porting
Rewards & Engagement Programs
Integrated loyalty programs including referral rewards, spending-based stamps, and exclusive benefits. Users can earn data rewards by referring friends and redeem accumulated stamps for valuable perks and services.
- Referral program with data rewards
- Spending-based stamp collection system
- Exclusive rewards and benefits redemption
Technical Implementation
Enterprise-grade architecture powering seamless telecommunications services
Native Mobile Apps
Swift for iOS and Kotlin for Android, delivering optimal performance and native user experiences with platform-specific features.
Cloud Middleware
Scalable cloud infrastructure with microservices architecture, ensuring high availability and seamless integration with telecom systems.
Secure Payments
PCI-DSS compliant payment processing with multiple payment methods, encryption, and fraud detection mechanisms.
Real-time Sync
WebSocket connections and push notifications for instant service updates, balance changes, and system alerts.
Impact & Results
Delivering measurable value through innovative telecommunications solutions