Roomlord Smart Capsule Hotel
Revolutionizing the capsule hotel experience with smart automation, mobile check-in, and IoT-integrated room controls for modern travelers in Hong Kong's Tsim Sha Tsui.
Services Provided
A comprehensive smart hotel solution integrating mobile technology, IoT hardware, and cloud infrastructure
IT Consultancy
Smart hotel strategy and technology planning
UX/UI Design
Intuitive mobile app and kiosk interfaces
Mobile App Development
iOS and Android guest applications
Hardware Development
IoT room controls and smart locks
Physical Setups
On-site installation and integration
The Challenge
Roomlord Capsule Hotel in Tsim Sha Tsui needed to modernize the traditional capsule hotel experience to meet the expectations of tech-savvy travelers while maintaining operational efficiency with minimal staff.
The challenge was to create a fully automated, contactless guest experience that would enable 24/7 self-service check-in/check-out, smart room controls, and seamless payment processing while ensuring security and guest comfort.
Traditional hotel operations required significant staff presence for check-in, room access, and guest services. The goal was to leverage technology to reduce operational costs while enhancing the guest experience through smart automation and mobile convenience.
The Solution
A comprehensive smart hotel ecosystem integrating mobile apps, IoT hardware, and cloud infrastructure
Mobile Check-in & Room Access
Developed native mobile applications enabling guests to complete the entire check-in process remotely, receive digital room keys, and access their capsules using smartphone Bluetooth technology.
- Pre-arrival mobile check-in with ID verification
- Digital room key via Bluetooth Low Energy (BLE)
- Contactless payment integration
- Real-time booking management
IoT Room Controls
Integrated smart IoT devices throughout the capsule hotel, enabling guests to control lighting, temperature, entertainment, and privacy settings directly from their mobile devices.
- Smart lighting with adjustable brightness and color
- Climate control with personalized temperature settings
- Entertainment system integration (TV, audio)
- Privacy curtain automation
Smart Lock System
Deployed custom-developed smart lock hardware with Bluetooth and NFC capabilities, providing secure, keyless access while maintaining comprehensive audit trails and remote management capabilities.
- Bluetooth Low Energy (BLE) and NFC access
- Time-based access control with automatic expiry
- Remote lock/unlock for staff management
- Comprehensive access logs and security monitoring
Self-Service Kiosks
Installed interactive self-service kiosks in the lobby for guests who prefer on-site check-in, featuring intuitive touchscreen interfaces, ID scanning, payment processing, and instant room key generation.
- Touchscreen interface with multi-language support
- ID document scanning and verification
- Integrated payment terminal (credit card, mobile pay)
- NFC card dispensing for room access
Technical Implementation
Mobile Applications
- • Native iOS and Android apps
- • Bluetooth Low Energy (BLE) integration
- • NFC support for room access
- • Real-time IoT device control
- • Secure payment gateway integration
- • Push notifications for updates
Hardware Development
- • Custom smart lock modules
- • IoT sensors and controllers
- • Self-service kiosk hardware
- • BLE and NFC readers
- • Smart lighting systems
- • Climate control integration
Cloud Infrastructure
- • Scalable cloud backend
- • Real-time device management
- • Booking and reservation system
- • Payment processing integration
- • Analytics and reporting dashboard
- • 99.9% uptime SLA
Physical Installation
- • On-site hardware installation
- • Network infrastructure setup
- • IoT device configuration
- • Staff training and documentation
- • System testing and validation
- • Ongoing maintenance support
Impact & Results
Fully automated check-in and room access
Significant operational efficiency gains
Round-the-clock guest services
High satisfaction with smart features
Operational Excellence
- Eliminated traditional front desk operations, enabling 24/7 self-service check-in and check-out
- Reduced staff requirements by 70% while maintaining high service quality through automation
- Streamlined room turnover process with automated access control and cleaning notifications
- Real-time occupancy monitoring and revenue management through cloud-based analytics
Enhanced Guest Experience
- Seamless mobile check-in experience allowing guests to bypass the front desk entirely
- Personalized room controls accessible via smartphone for lighting, temperature, and entertainment
- Contactless payment options and digital receipts for enhanced convenience and safety
- Flexible check-in times and instant room access without waiting for staff availability