SPACE21 - Hong Kong's Community Venue Booking Platform
Developed a comprehensive venue booking platform for the Hong Kong Federation of Youth Groups (HKFYG), connecting individuals and organizations with a network of spaces for work, study, and events across Hong Kong.
Platform Impact
The Challenge
The Hong Kong Federation of Youth Groups (HKFYG) operates an extensive network of venues across Hong Kong, including youth centers, co-working spaces, meeting rooms, studios, and event venues. However, managing bookings across multiple locations was complex and inefficient.
The organization needed a unified platform that could streamline the booking process for both users seeking spaces and venue providers managing their facilities. The solution had to accommodate diverse space types, flexible booking options, and seamless payment processing while maintaining the community-focused mission of HKFYG.
Key challenges included integrating multiple venue types, implementing digital check-in systems, providing member benefits, and creating a free booking management system for community organizations to maximize facility utilization and revenue generation.
Our Solution
IT Consultancy
Provided strategic guidance on platform architecture, venue management systems, and integration with existing HKFYG infrastructure to ensure scalability and efficiency.
UX/UI Design
Designed intuitive interfaces for both venue seekers and providers, with streamlined search, discovery, and booking flows optimized for community engagement.
Web Platform Development
Built a comprehensive web platform with advanced search, real-time availability, online booking, and payment processing for seamless venue management.
Mobile Application Development
Developed native mobile apps for iOS and Android with on-the-go booking, digital check-in via QR codes, and member benefits access.
Cloud Application Development
Implemented scalable cloud infrastructure for real-time booking management, payment processing, and data synchronization across all venues.
Key Features
Search and Discovery
Browse listings for different types of spaces including shared workspaces, meeting rooms, studios, and event venues. Advanced filters by location, capacity, amenities, and availability help users find the perfect space for their needs.
- Multiple venue types across 22+ Youth S.P.O.T.s
- Real-time availability and pricing information
- Detailed venue information with photos and amenities
Online Booking and Payment
Complete the entire booking process online through either the website or mobile app. Secure payment processing with multiple payment methods ensures a smooth transaction experience for all users.
- Instant booking confirmation and receipts
- Multiple payment methods supported
- Booking management and modification
Digital Check-in & Member Benefits
Streamlined check-in process using QR codes for quick venue access. HKFYG members enjoy special discounts and priority bookings on selected spaces and activities.
- Contactless QR code check-in at venues
- Member-exclusive discounts and priority access
- Integrated with HKFYG membership system
Free Booking Management System
Community organizations, non-profits, churches, and schools can use the platform's free system to manage their facilities for public use, increasing exposure and generating revenue from underutilized spaces.
- Free facility management for community organizations
- Increased visibility to wider audience
- Revenue generation from underutilized facilities
Technical Implementation
Platform Architecture
Built a scalable cloud-based architecture to handle multiple venues, real-time availability updates, and concurrent bookings across web and mobile platforms.
- Microservices architecture for scalability
- Real-time synchronization across platforms
- Cloud-based infrastructure for reliability
Booking Management System
Developed a comprehensive booking engine with calendar management, availability tracking, conflict resolution, and automated confirmation workflows.
- Real-time availability calendar
- Automated booking confirmations
- Conflict detection and resolution
Payment Integration
Integrated secure payment gateways supporting multiple payment methods with PCI compliance and automated receipt generation.
- Multiple payment methods supported
- PCI-compliant security standards
- Automated receipt and invoice generation
Mobile Experience
Created native mobile apps with offline capabilities, push notifications, QR code scanning, and seamless synchronization with the web platform.
- Native iOS and Android applications
- QR code generation and scanning
- Push notifications for booking updates